How to access our services
Access to our accommodation is arranged through your local authority. If you're facing homelessness, contact us too — we'll guide you to the right route for your area. Local authorities and partner agencies can refer using the form below.
Four simple steps.
We aim to respond to every referral within two working days.
Complete the form
Fill in the referral form with accurate information about the person who needs support.
We respond
We review the form and get back to you within two working days.
Phone interview
A member of our team carries out an initial telephone interview to understand the situation.
Needs assessment
If suitable, we arrange a face-to-face meeting to assess needs and plan the next steps.
Who refers to us.
Referrals for accommodation are made by a person's local authority or a partner agency. If you're facing homelessness yourself, please get in touch — we'll advise you and point you to the right route for your local authority.
- Local authorities and housing providers
- Probation and police services
- Drug and alcohol agencies and treatment centres
- HM prisons and homeless shelters
- GP surgeries and health services
Ready to make a referral?
For local authorities and partner agencies: complete our secure online referral form and we'll respond within two working days. Your information is handled in line with our privacy policy.
Facing homelessness, or supporting someone who is?
Get in touch and we'll talk it through, advise you, and help you with the route through your local authority.
